This Refund Policy explains when and how Nova Creations issues refunds for its services. It applies to all engagements entered into on or after the last updated date above and forms part of our Terms & Conditions.
Nova Creations delivers bespoke design, engineering, and consulting services. Work begins as soon as an engagement is signed and a deposit is received. Because significant time and resources are committed from day one, refunds are handled on a pro-rated basis as set out below.
Deposits are fully refundable within seven (7) days of payment provided we have not yet started discovery, design, or engineering work on your project. After work has commenced, deposits become non-refundable but will be credited towards work already performed.
If you cancel a fixed-scope project after work has begun, you will be invoiced for all work completed up to the date of cancellation, calculated at the standard rates in the Statement of Work. Any amount paid in excess of that value will be refunded within fourteen (14) business days.
Monthly retainer fees are billed in advance and are non-refundable once the billing period has started. Cancellations take effect at the end of the current billing period, subject to any notice period agreed in the Statement of Work (typically 30 days).
Costs paid to third parties on your behalf (hosting, domains, paid APIs, licences, plugins, subscriptions) are non-refundable once incurred, regardless of the status of your engagement.
If you believe a deliverable does not meet the acceptance criteria in the Statement of Work, you must notify us in writing within seven (7) days of delivery, with specific details. We will reasonably remedy the issue at no additional cost. If the issue cannot be remedied and the deliverable is materially unusable, we will issue a partial or full refund for the affected deliverable at our discretion.
To request a refund, email support@novacreations.online with your invoice number, the reason for the request, and any supporting information. We will respond within five (5) business days and, where approved, process the refund to the original method of payment within fourteen (14) business days.
If you believe a charge is incorrect, please contact us first so we can resolve it directly. Initiating a chargeback before contacting us may result in suspension of services and legal action to recover disputed amounts.
For any questions about this policy, contact us at support@novacreations.online or +234 907 103 5245.